Delivery FAQs

At Kitchens by Uralla Solutions, we understand the importance of delivering our digital products promptly and efficiently to ensure a seamless experience for our valued customers.  

Whether you're purchasing our high-quality 3D renders or engaging eBooks, we're committed to providing you with clear expectations and reliable service every step of the way. 

From download instructions for eBooks to turnaround times for 3D renders, we aim to make your online shopping experience as straightforward and hassle-free as possible.

3D Renders

Expected Delivery Times are 5 - 7 Business Days

Upon successfully placing your order through our Shop, you'll receive an email confirmation.

Shortly after, you'll receive a second email containing a link to a brief online questionnaire. Designed to streamline the process, this questionnaire gathers essential details to kickstart your rendering project and ensure a seamless experience.

Tailored for each render package, the questionnaire covers your preferences, specifications, and the best time to contact you. Once you've completed the online questionnaire, hit the SUBMIT button, and it will be sent straight to us. We will contact you shortly afterwards. 

Your completion of the questionnaire expedites the rendering process, and we greatly appreciate your cooperation.


Delivery Process for Downloadable eBooks

For our digital products like eBooks, you'll get immediate access upon completing your order. You will receive an email with a download link right away.  If your email doesn't arrive as expected, contact us, and we'll assist you promptly. 

Customer Support & Contact Information

For assistance, please email us at support @